Call Center IVR
HostedPCI is proud to lead the way in secure call center technology, offering robust and flexible solutions designed to manage sensitive credit card information over the phone with the highest levels of security and compliance. As the industry transitions to the new standards set by PCI DSS 4.0, we’ve meticulously tailored our Interactive Voice Response options to cater to a diverse range of PCI scope requirements. We’re committed to providing you with a system that meets your specific compliance needs and enhances your operational efficiency, ensuring that your call center operates smoothly and securely at all times. Whether your business demands minimal interaction or extensive data handling, HostedPCI’s solutions are crafted to adapt seamlessly to your unique requirements.
IVR OmniFlow
IVR OmniFlow is a dual-channel payment solution that empowers merchants to offer customers a secure, flexible, and PCI-compliant payment experience through their call centers.
SMS Link Payment
HostedPCI SMS Link Payment is a highly secure, customer-friendly, and modern payment solution that enables seamless transactions via a secure SMS Link.
Three-Way Conference Calling
PCI Three-Way Conference Calling is a trusted and efficient IVR payment solution that allows customers to securely enter their payment information.
Additional Resource:
Case Studies
Municipality
This municipal merchant required the ability to accept credit cards from their clients in a PCI compliant way in order to reduce their PCI scope as much as possible. The biggest trouble was to collect the customer’s card over the phone while being able to provide guidance to their clients regarding the transaction process and also collect the card during off-hours with an unassisted IVR.
Insurance
This merchant needed the ability to securely collect and store the credit card information that they received from their customers within their call centres and then send this information along with the customer data over to their designated Payment Gateway to complete the transaction. In this case the merchant had a different merchant account for each of their call centre sites — in total, 7 different gateway merchant accounts needed to be configured.