Real-world results from organizations across industries — from municipalities and travel to insurance, e-commerce, charities, and healthcare — that reduced PCI scope and secured payments with HostedPCI.
HostedPCI has introduced a revolutionary Interactive Voice Response (IVR) system, custom-designed for 311 call center environments. This state-of-the-art IVR solution significantly enhances security protocols, completely removes merchants from PCI scope, and modernizes the overall customer service experience in 311 call centers — streamlining 311 call center interactions with secure SMS and IVR technology.
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A leading travel company sought to enhance its transaction security by upgrading from 3D Secure 1.0 to 3D Secure 2.0 with a custom flow, choosing Moneris as its service provider. As the demands for security evolved, they partnered with HostedPCI for a seamless integration that met compliance standards and elevated security levels. The major challenge involved integrating Moneris 3D Secure 2.0 into the company’s established payment infrastructure without disrupting existing payment flows or diminishing the customer experience. This required modifications to their existing Custom 3DS 1.0 workflow to include custom-tailored API calls for seamless authentication during transactions.
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The client sought a secure method to collect and store credit card information from their booking page until payment was necessary. The transaction process begins with the dispatch of the first two requests to the airline company to confirm ticket availability. Following this, a third secure transaction, containing the credit card number, is forwarded to the airline. The initial transactions generate a booking number, which is subsequently transmitted, along with the credit card, in the payment request to the airline for processing. Upon finalizing the booking request, the travel company needs the ability to charge the same card for two additional payments — one to the insurance company and the final one to the payment gateway for processing the surcharge.
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The client required a secure method to collect and store credit card information obtained from customers through their call centers. Subsequently, this information, along with customer data, needed to be transmitted to their designated payment gateway to finalize the transaction. Notably, the client operated with a distinct merchant account for each of their call center sites, totaling seven different gateway merchant accounts that required configuration. Additionally, they needed the capability to select the relevant merchant account for each API request sent.
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HostedPCI was pleased to support a client specializing in delivering a versatile e-commerce platform, meticulously designed to empower small businesses offering products and/or services. This platform is tailored for those seeking to enhance their capabilities in accepting and processing payments, ensuring the seamless operation of their online ventures by integrating essential features and functionalities.
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HostedPCI was approached by a merchant who collaborates with various charities to facilitate their payments through multiple payment processors. This merchant needed a secure method to collect and store credit card data from different charities. The charities, in turn, gather credit card information from donors and store it locally until the merchant can process it. To address this, HostedPCI introduced a new feature called ‘Inbound Message Transfer’. This feature was designed for merchants needing to retrieve credit card data from an SFTP location without compromising their PCI scope. It ensures PCI compliance by preventing the merchant from accessing the actual credit card data, with HostedPCI managing the transfer between individual vendors and the merchant.
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The client required a secure method to collect and store credit card information obtained from customers through their call centers. This information, along with customer data, needed to be transmitted to their designated payment gateway to finalize the transaction. The client operated with a distinct merchant account for each of their sites, requiring multiple gateway merchant accounts to be configured, and needed the capability to select the relevant merchant account for each API request sent.
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HostedPCI helped an e-commerce platform embed a secure IFrame directly into each merchant's checkout page, capturing card data into a centralized vault and generating a token retained in the backend. Every merchant gets a customized payment profile with per-transaction tokenization, keeping every small business on the platform PCI compliant. By moving the entire collect-store-exchange process to a secure third-party proxy, the client reduced their PCI scope from SAQ Type D (~400 questions) down to SAQ Type A (~11 questions).
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