HPCI Three-Way Conference Calling
HPCI Three-Way Conference Calling is our legacy IVR payment solution that allows customers to securely enter their payment information while staying connected with an agent. By creating a three-way connection between the agent, HostedPCI, and the customer, this method ensures sensitive payment data remains hidden from the agent, enhancing security and reducing compliance risks. While this approach is safe and PCI DSS compliant, merchants may remain within a limited PCI scope under the latest security standards.
How Three-Way Conference Calling Works
- Agent Initiates Secure Conference Call: The agent connects the customer, HostedPCI’s secure IVR system, and themselves in a three-way call.
- Customer Enters Payment Information: The customer follows IVR prompts to securely enter payment details using their keypad.
- Transaction is Processed Securely: HostedPCI processes the payment, ensuring that the agent remains on the call but never has access to sensitive data.
Key Benefits
- Secure & PCI-Compliant: Ensures secure data collection while maintaining PCI DSS compliance.
- Agent Support Without Risk: Agents stay on the call to assist but never hear payment details.
- Seamless Customer Experience: Customers complete payments in real time without disconnecting or switching channels.
- Reduces Merchant PCI Scope: Merchants remain in a limited PCI scope under new PCI DSS guidelines.
- Reliable & Familiar Process: A proven IVR payment method, trusted by businesses for secure call center transactions.
Why Choose HPCI Three-Way Conference Calling?
HPCI Three-Way Conference Calling is a proven and dependable IVR payment solution, trusted by businesses that require a secure, familiar, and agent-supported payment process. As a legacy solution, it provides a stable and effective method for handling payments while ensuring PCI compliance. This approach allows agents to remain available for customer assistance while maintaining a structured and secure transaction flow, making it an ideal choice for organizations seeking a reliable and well-established payment method.
Additional Resource:
Case Studies
Municipality
This municipal merchant required the ability to accept credit cards from their clients in a PCI compliant way in order to reduce their PCI scope as much as possible. The biggest trouble was to collect the customer’s card over the phone while being able to provide guidance to their clients regarding the transaction process and also collect the card during off-hours with an unassisted IVR.
Insurance
This merchant needed the ability to securely collect and store the credit card information that they received from their customers within their call centres and then send this information along with the customer data over to their designated Payment Gateway to complete the transaction. In this case the merchant had a different merchant account for each of their call centre sites — in total, 7 different gateway merchant accounts needed to be configured.